I am an experienced IT Support Engineer with over 14 years of hands-on expertise in technical support, service desk operations, system administration, and i----------- management. I have supported global enterprise environments / MSP across multiple industries, handling Level 1–3 i----------- involving Active Directory, Microsoft 365, Exchange, -----------cast, Citrix, network security, and desktop infrastructure.
I am known for my strong troubleshooting skills, professionalism, and ability to deliver fast and effective resolutions while maintaining excellent client satisfaction. I have extensive experience using ticketing systems, managing user accounts, onboarding/offboarding, asset management, and collaborating with cross-functional technical teams.
I am reliable, detail-oriented, and committed to providing high-quality technical support to help organizations maintain stable and secure IT operations. Comptia A+ certified.
