Hello! I'm Sanii, a dedicated Email, Sales, and Chat Support professional with over 5 years of experience in providing exceptional customer service. I excel in promptly resolving customer inquiries and ensuring satisfaction through clear and effective written communication. My expertise extends to learning new products/services swiftly, contributing to team success, and maintaining high customer service standards.I also bring extensive SEO experience as an Amazon Specialist, facilitating and tactically acting upon client services of PPC, SEO & Copy, Design, and Catalog Merchandising or Troubleshooting, to ensure work and services get properly delivered and executed to our client accounts.QUALITY ASSURANCE
a. Ensure timely completion of account tasks.
b. Update tasks within 24-48 hours as required.
c. Verify client deliverables meet high-quality standards before submission to project managers.
d. Support project managers with deliverables as necessary.
e. Manage Asana tasks and boards to ensure task completion.
f. Provide clear work summaries and progress reports on Asana.
g. Respond promptly to urgent emails and Slack -----------TALOG MERCHANDISING AND TROUBLESHOOTING
a. Generate Sales and Advertising Reports.
b. Perform catalog merchandising and troubleshooting tasks proficiently, including manual updates, uploads, and flat files.
c. Address and resolve account issues.
d. Utilize effective sheet management and technical skills for efficient task execution.
e. Take ownership of assigned tasks and -----------O & COPY
a. Conduct Competitor and keyword research, Phase 1 to 4 SEO, and other SEO-related tasks such as producing keyword tracking and indexation reports.
b. Utilize company tools to create and revise copy based on client requirements.
c. Continuously optimize keywords and perform competitor analysis, adjusting listing copy as needed.
d. Ensure SEO and copy adhere to Amazon’s Policies.
e. Align optimization efforts with agreed-upon client and Brand Manager strategies.PROJECT MANAGEMENT ASPECT
a. Delegate assignments following Amazon standards.
b. Identify and promptly report project roadblocks to the Brand Manager and affected tea-----------mbers.
c. Collaborate with colleagues to deliver exceptional client service.EMAIL SUPPORT
a. Experience in handling customer inquiries and support via email.
b. Proficiency in drafting clear, concise, and professional email responses.
c. Ability to manage high volumes of emails efficiently while maintaining quality.SALES SUPPORT
a. Skills in providing sales assistance and guidance to potential customers.
b. Knowledge of product/service features and benefits to effectively communicate with prospects.
c. Experience in upselling or cross-selling products/services to increase -----------AT SUPPORT
a. Expertise in providing real-time support and assistance through chat platforms.
b. Ability to multitask and handle multiple chat sessions simultaneously.
c. Skills in resolving customer issues promptly and effectively via chat.CUSTOMER QUERY RESOLUTION
a. Track record of resolving customer inquiries, complaints, and issues to ensure customer satisfaction.
b. Experience in troubleshooting technical problems and providing solutions.TEAM COLLABORATION
a. Experience collaborating with cross-functional teams to resolve customer issues or improve processes.
b. Ability to communicate customer feedback and insights to relevant teams for continuous improvement.TIME MANAGEMENT
a. Strong organizational skills and ability to prioritize tasks to meet deadlines.
b. Experience in managing time effectively to handle customer inquiries and tasks efficiently.EXPERT in utilizing the following applications:Google Workspace ToolsMicrosoft Office ToolsCanvaAdobe PhotoshopFilmoraChatGPTZendeskASANAOutlookSlack-----------Amazon Seller CentralHubspotTalkdeskTimeDoctor
