With a Bachelor of Arts in Broadcast Journalism from Colegio de San Lorenzo, I recently served as a Workforce Analyst at Alorica, where I focused on managing scheduling for a 500+ agent call center. My responsibilities included leveraging Verint Workforce Management and Amazon Connect to align staffing with forecasted call volumes and business needs.
Working closely with Operations and Forecasting teams, I contributed to meeting SLA targets while ensuring compliance with labor regulations. My expertise lies in schedule development, real-time adherence monitoring, and operational support, where I aim to drive efficiency and optimize workforce strategies for scalable business results.
