For 2 years, I have help e-commerce brands run day-to-day operations smoothly. I've done order processing, returns/exchanges, customer support, and inventory management. I have hands-on experience with Shopify, Loop Returns, Gladly, and Yotpo Reviews.
I have also experienced in recruitment for over 2 years from sourcing, screening and coordinating candidates from intake to hire. Aside from that, I work with teams for admin support. I'm confident that my experiences have help me hone and developed my organizational, discipline, attention to detail, and written/verbal communication skills.
Core Skills:
E-commerce Operations:
Shopify (order processing, fulfillment, refunds, returns, exchanges, inventory management)
Amazon Seller Central (order fulfillment)
Loop Returns
Yotpo Reviews (responding to customer reviews)
Customer Support:
Gladly Platform (ticket handling)
Levanta (Amazon Affiliate Platform)
Project & Team Collaboration Tools:
Asana, Slack, Trello, -----------
Google Workspace (Docs, Sheets, Drive)
Content & Basic Design:
WordPress (image formatting, uploading, posting, publishing)
Canva
Communication Tools:
Zoom, Skype, Google Meet/Chat, Loom
AI Tools:
ChatGPT, ClaudeAI, Gemini
