Running an e-commerce business means balancing customer support, fulfillment, suppliers, operations, and hundreds of moving parts every day. That's where I come in.
For the past 5+ years, I've helped fashion, lifestyle, and product-based brands across Europe and the US keep their Shopify operations organized, improve customer experience, and build systems that allow founders to focus on growing their business instead of constantly putting out fires.
My background combines Shopify operations, customer support leadership, business operations, and executive support. Beyond handling day-to-day operations, I've managed remote support teams, created SOPs, streamlined workflows, monitored KPIs, coordinated suppliers, managed disputes, and improved internal processes to keep businesses running efficiently.
What I can help with
• Shopify backend management (products, orders, collections, fulfillment)
• Customer support via email and chat
• PayPal, Klarna, Stripe, and Shopify Payments disputes
• Refunds, returns, exchanges, and order tracking
• Supplier coordination and inventory monitoring (Ecomflow)
• SOP creation, workflow documentation, and process improvement
• KPI tracking, reporting, and operational support
• Remote team coordination, onboarding, and training
• Gorgias, Zendesk, Notion, Google Sheets, and Microsoft Excel
Tools & Platforms
Shopify • BigCommerce • Gorgias • Zendesk • Front • Freshdesk • Notion • Google Workspace • Microsoft 365 • Ecomflow • Cin7 • AfterShip • Track123 • Stripe • PayPal • Klarna • Canva • ChatGPT • Claude
Portfolio: -----------
I'm looking for long-term opportunities where I can help e-commerce businesses build better systems, improve customer experience, and keep daily operations running smoothly.
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