With over 10 years of experience in similar roles, I have developed the following strengths and skills to make meaningful contributions and drive a positive impact on my affiliated organizations:
• Efficient Escalations & Resolution Handling.
• Proficient in CRM & Project Management Tools like Intercom, Zendesk, and Google Workspace.
• Experience in solving system issues, app integration compatibility and quality assurance.
• Accuracy in Knowledge Management, Documentation and Process streamlining.
• Strong Team Collaboration, Project Management and Technical Liaison skills demonstrated as a Project & Service Center POC.
• Expertise in e-commerce platforms like Shopify and Amazon, with certifications in Customer Service Knowledge Management and Managing Customer Feedback.
