I speak and write great English. I am very well versed with BPO operations process, ensuring that all KPIs are met, attrition rate is kept at minimum. I can create programs that will make agents stay with the company. I am very good in sourcing and seeking clients. I can negotiate with them to say "yes" to me and make even the seemingly complex and no-win situation positive. I have a solid Marketing, Public Relations and Events Management experience.
