I've been in the BPO industry for more than 6 years and my expertise is customer service. I have extensive experience doing chat, email and phone calls both outbound and inbound. I also have 2 years of experience and knowledge in sales and retaining customer loyalty and has proven track record of achieving quotas and winning customer satisfaction. I'm expert in using Zendesk, Salesforce, Slack, Google Tools and Microsoft office tools.
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