•Research Google to obtain the brand owner information on particular products
•Contacting vendors and manage application to become a retailer of their product
•Basic graphics editing
•Data entry into Google Docs/Sheets master list
•Doing Price Analysis
•Handled Inventory Reports, Return Reports, Buy Box Report etc.
•Excellent in Sales and Customer Service
•Time conscious, and able to multitask
•Customer Experience and Helpdesk role
•Possess good telephone etiquette
•Basic technical trouble shooting
•Handle calls and emails regarding program enquiries, feedbacks and complaints
•Ability to maintain customer’s loyalty by providing customer satisfaction
•Deal with the respective parties effectively and efficiently
•Ability to handle administrative activities in Sales or Customer Service
•Handle escalation call to mediate complaints and provide customer with satisfactory solution
•Initiate Customer Quality Action & coordinate with various internal departments for its resolution
•Able to negotiates and explore alternatives to reach outcomes that gain customers satisfaction
•Handle different type of foreign customer and delivered first hand resolution
•Experience & accurate with data entry
•Meticulous and competent in meeting deadlines
