I am ----------- -----------, a dedicated professional with experience in customer service and property management. I previously worked as a Customer Service Representative for HomeAway and VRBO and later as a Case Manager at Airbnb, where I resolved issues for both hosts and guests.
During my time as a customer service representative and a property manager, I handled a range of tasks, including:
*Managing multiple listings across different platforms using vacation rental software.
*Processing payments, refunds, and reimbursements efficiently.
*Ensuring that all listing details were accurately synced and updated across platforms.
*Addressing and resolving issues before, during, and after guests' stay.
*Handling inbound and outbound calls, as well as email and SMS communication.
*Verifying that incoming guests met the specific booking criteria for each unit.
*Mediating with Airbnb to have inappropriate reviews removed.
In addition to my work in the vacation rental industry, I have also worked as a Leasing Representative, where I gained valuable experience in:
*Processing rental applications, move-outs, renewals, and updating Lease Agreements for tenants and applicants.
*Collecting payments, creating and following up on work orders, and conducting rental analysis.
*Assisting in processing Section 8 applications.
These experiences have allowed me to develop a broad skill set, including customer service, property management, and conflict resolution.
I am eager to continue honing my skills and staying current with industry best practices to ensure top-tier performance and service.
