I am a dedicated professional with a proven track record in driving success for several cold-calling companies as a Team Leader and Operations Manager. With my 13 years of experience in the industry, here are some key aspects of my role and what I bring to the table:
1) Client Acquisition: My role involves identifying potential clients seeking assistance with lead generation for their Real Estate business. I excel at conducting Zoom calls with potential clients, providing comprehensive insights into the services offered by our agency, and discussing competitive rates.
2) Training and OnboardingI take pride in conducting thorough training sessions for newly hired Virtual Assistants (Cold Callers). Ensuring that our team is well-versed in our processes, scripts, and company SOPs is a top priority.
3) Existing Cold Caller Management and Overseeing a team of 45+ Cold Caller VAs in the past, I make sure they consistently produce high-quality leads for our clients. Regularly reviewing KPIs conducting coaching sessions and troubleshooting for those who may lag behind in lead generation are integral parts of my role.
4) Reportings: I provide valuable insights through detailed reports on the performance of Cold Callers. Identifying top-performing agents and addressing outliers is a key component of maintaining efficiency and excellence within the team.
5) Client management: serves as the primary point of contact for our existing clients in the realm of Cold Calling, I address their concerns, provide solutions to process questions, and tackle campaign challenges head-on. My commitment to maintaining customer satisfaction involves root-cause analysis and a proactive approach to finding effective solutions.
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