Healthcare Virtual Assistant | Psychiatry | Prior Authorization | 8 Years Healthcare BPO & VA Experience
Detail-oriented Healthcare Virtual Assistant with 8 years of combined healthcare BPO and virtual assistance experience, specializing in psychiatry support, prior authorization processing, benefits verification, and EMR data management. Skilled in HIPAA & PHI compliance, medical records handling, and workflow optimization to ensure accurate, efficient, and patient-centered services for US-based providers.
Education
BS in Nutrition and Dietetics – Polytechnic University of the Philippines
Professional Experience
Healthcare Virtual Assistant – Psychiatry & Mental Health
Ellie Mental Health, USA | 2023 – 2025
Processed prior and retro authorizations for specialized psychiatric tests. Streamlined prior authorization protocols to improve approval turnaround. Conducted chart audits for accuracy, compliance, and completeness.Patient & Provider Support Specialist
HCL Technologies Inc. | Apria Healthcare | 2018 – 2023
Acted as SME for DME processes and coordinated document requirements with providers. Verified patient benefits and eligibility, and provided claim status and timelines. Collected medical records from providers to expedite authorization processing.Policyholder Service Representative
Cognizant Technology Solutions Inc. | EmblemHealth | 2016 – 2017
Verified patient benefits, eligibility, and plan options. Scheduled doctor appointments and assisted with billing inquiries.
Key Skills & Competencies
HIPAA & PHI Compliance
Prior Authorization Processing
Insurance Verification & Eligibility Checks
Medical Records Management
Chart Auditing & Compliance
Provider & Patient Care Coordination
Process Improvement & Workflow Optimization
Medical Administration
Medical Billing
EMR Data Management
