I have 18 years of mixed work experience in the corporate and business industry, including financial institutions, fintech, data analysis, and SaaS, which involves all forms of communication, management reporting, and client support. I am proficient in collaboration, organization, and problem-solving. I am equipped with the knowledge, skills, and personality that yield numbers and results. Furthermore, accuracy and efficiency are my most notable strengths since I tend to get hyper-focused when given tasks simply because I am results-driven and value my most precious currency, which is time.
I usually schedule my workouts and group motorcycle rides.
WORK HISTORY
SEP 2024 - APR 2026
Freelance
Invoice Specialist / Property Manager
Provided exceptional support to clients by addressing inquiries, resolving issues, and ensuring a positive customer experience.
Accurately entered and maintained customer information in databases, ensuring data integrity and timely updates for seamless operations.
Assisted Airbnb guests with check-ins, addressing their needs and concerns to ensure a smooth and enjoyable stay.
Handled client booking, communication, calendar, email, and travel management smoothly and seamlessly with
confidentiality and trustworthiness.
Review and process vendor invoices for repair services, ensuring accuracy and proper documentation.
Coordinate with vendors and internal teams to resolve discrepancies and verify completed repair work before
payment.
JUL 2023 - SEP 2024
Freelance
Business Development Manager / Client Success Manager / Virtual Assistant
Build and maintain strong customer relationships, serving as their primary advocate and providing personalized
support to help them succeed with the platform.
Onboard new customers, provide training, and conduct regular check-ins to gather feedback and identify
opportunities for improvement.
Collaborate with cross-functional teams and develop strategies to enhance customer experience, retention, and
business growth.
Handled incoming calls, emails, and chats professionally and efficiently.
Schedule appointments and meetings while preventing conflicts.
Manage administrative tasks, including data entry, record updates, and client information.
MAR 2021 - JUL 2023
Wells Fargo International Solutions, LLC.
Senior Account Resolution Specialist
Handled collections and negotiations for accounts beyond 180 days delinquent. Consistently met all metrics and was awarded as a top performer multiple times. Provided timely reports and updates, which contributed to the continuous growth and improvement of the department and the business.
SEP 2020 - MAR 2021PayPalVenmo Digital Support Worked directly with Venmo users in addressing all concerns, including account management, and guided them in completing tasks, including troubleshooting through chat and email with accuracy and efficiency.
OCT 2013 - MAR 2020
Capital One Philippines
Workforce Data and Scheduling
Handled employee schedules through all means of communication, including requests in real-time. Accurately and efficiently managed timely meetings and off-periods for balanced productivity and consistent compliance based on projected labor demand.
OCT 2009 - OCT 2013
HSBC
Collections Associate
Worked directly with customers to manage delinquent/past due accounts over the phone and via VOIP.Created payment plans or programs to resolve delinquency more easily.
SEP 2008 - OCT 2009
CITIBANK
Card Specialist
Handled sales and customer service for credit card customers.Generated great revenue due to consistent outstanding service and for being the top seller a few times in a matter of months.
