With extensive experience as a Medical Virtual Assistant and Customer Service, I bring a unique combination of clinical support, administrative efficiency, and leadership expertise. I?ve supported healthcare providers in cardiology, perinatal care, and family medicine, managing everything from insurance verification and prior authorizations to appointment scheduling, chart management, and team coordination.
My goal is simple: to make your workflow smoother, faster, and more efficient?while ensuring accuracy, compliance, and excellent communication at every step.
? What I Can Do for You:
* Insurance Verification & Eligibility Checks ? Accurate and timely verification through payer portals to prevent claim denials.
* Prior Authorizations ? End-to-end handling of authorization requests to reduce delays in patient care.
* EHR/EMR Management ? Skilled in eClinicalWorks, HealthFusion, NextGen, Office Ally, PCM, and Practice Fusion.
* Prescription Refills & Chart Updates ? Managing patient records, Rx requests, and documentation efficiently.
* Appointment Scheduling & Coordination ? Confirming, rescheduling, and managing provider calendars.
* Customer Support & Team Leadership ? Experienced in training, quality assurance, and mentoring teams to deliver consistent, patient-focused service.
? Additional Key Responsibilities
Conduct weekly QA reviews, provide performance feedback, and mentor new hires. Review escalated tickets and refund requests, act as point of contact during manager absences, and ensure team productivity and smooth operations. Promote continuous learning, oversee callbacks, and foster a positive, collaborative work environment.
? Tools I Use:
Microsoft 365 | Google Workspace | Salesforce | Oracle | RingCentral | MicroSIP | Provider Portals | Shopify | Intercom | Aircall | Redo | TeamWork | Broadvoice | SRFax | EMR/EHR Systems
? Why Clients Hire Me:
I bring the professionalism of a healthcare-trained virtual assistant and the leadership mindset of a seasoned team lead, delivering accurate, compliant, and reliable results every time.
Let?s make your practice run like clockwork.
Send me a message today, and let?s discuss how I can help you save time and serve your patients better.
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