Virtual Assistant with 9.5 years of experience in the Business Process Outsourcing (BPO) industry, specializing in Customer Service and Technical Sales. Known for being tech-savvy and solution-oriented, I bring reliability and strong problem-solving skills to every task. I’m an enthusiastic professional who thrives in both collaborative and independent work environments.
Architectural professional with almost a decade of comprehensive experience in design, construction, and project management across a wide range of commercial, residential, and institutional projects. Brings strong leadership and management capabilities, consistently aiming to deliver high-quality project outcomes.
Architecture Experience:
Construction Project Manager - 10 years of experience in Architectural fit-out works, ensuring that the works align with the timeline, budget, and quality.
Business Process Experience:
Technical Sales Consultant – Balconette, UK (4 years and 4 months) Provided technical guidance on the supply of glass balustrades for various construction projects. During my tenure, I was promoted to Team Manager for the Philippines-based team, where I mentored colleagues and supported their professional growth and performance.
Customer Service Representative – Alltel, USA (2 years and 9 months) Assisted customers in selecting optimal phone plans, resolving billing issues, and recommending mobile devices to best suit their needs.
Sales and Customer Support – Bell TV, Canada (2 years and 4 months) Helped clients choose suitable programming packages including major networks, specialty channels, and on-demand movies.
Technical Proficiency:
Skilled in various CRM platforms and Microsoft software including ServiceM8, Xero, Microsoft Office, and Outlook 360. I’m quick to learn and adapt to new tools and client-specific systems.
With excellent communication skills—both written and verbal—I effectively engage with clients from diverse backgrounds, consistently delivering top-notch online support and enhancing customer satisfaction.
***Preferred work shifts are AU and UK time***
