Highly accomplished Customer Support and Technical Support Specialist with extensive experience across eCommerce, IT, and financial services. Proven track record in resolving complex escalations and delivering exceptional customer experiences via email, chat, and phone. Skilled in leveraging platforms such as Gorgias, Shopify, Zendesk, Zoho, WordPress, and DUDA to improve efficiency, accuracy, and response quality.
Recognized for strategic problem-solving, cross-functional collaboration, agent coaching, and consistently improving customer satisfaction, retention, and operational outcomes. Known for professionalism, precision, and a proactive, solutions-driven mindset.
Portfolio and Proof of Performance:
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