A Credit Repair Dispute Specialist and Quality Assurance Analyst for more than 3 years.
As a Credit Repair Dispute Specialist, I diligently examine individual's credit reports, identify inaccuracies or errors, and initiate disputes with credit bureaus and creditors to rectify the information.
Furthermore, as a Quality Assurance Analyst, I also develop and implement quality assurance standards, conduct audits to verify the accuracy and integrity of credit repair processes, analyze data to identify trends and areas for improvement, ensure compliance with industry regulations, and foster collaboration among teams to elevate customer satisfaction and operational efficiency.
Customer Service Representative and Quality Analyst for 12 years.
I am an expert in evaluating agents' interactions (chat, messaging and phone calls) since I was a quality analyst, quality POC and quality supervisor for almost 8 years. I was once one of the best customer service representatives in an account with billing and technical support services. I am a good listener to customers and keen to details. I also did performance reports during my days as a quality officer, POC and supervisor. I do facilitate different kind of sessions like refreshers of processes, orientations to new agents, calibrations, meetings and coaching with agents.
