Driven. Ambitious. Committed to Excellence.
With over a decade of experience in Customer Service Support, I have honed my ability to deliver a 5-star experience to both customers and employees, bridging the needs of consumers and corporate clients. My journey, which began in customer service, led to my promotion to Tier 2 Client Support, where I’ve had the opportunity to work closely with clients, executives, and managers on projects I’ve successfully led. As a key representative of the company, I take pride in maintaining a high level of professionalism and a genuine passion for helping others. These qualities enable me to consistently provide exceptional service to every client I support.
Here’s a quick overview of the software and tools I’ve worked with:
Scheduling Tools:
?? Deputy, EngineHire, When I work
Project Management:
?? ASANA, Trello, Evernote, Slack, ClickUp
Website & Landing Page Management:
?? Leadpages, WordPress, iPages, Funnelish
Proficient in building and editing websites from scratch using plugins like Elementor and Funnelish.
Marketing & Email Conversion:
?? SendinBlue, ConvertKit
Experienced in creating email campaigns, newsletters, and managing Facebook Ads.
Communication Tools:
?? Webex, Skype, Google Hangouts, Zoom, Slack
Fluent in both English and my native language, available for communication as needed.
Additional Expertise in Customer Service/Technical Support:
?? WordPress:
Automattic (WordPress Engineer) Contractor.
?? SaaS/CRM Systems:
ServiceNow, FreshDesk, Zendesk, Zoho, Zapier, Infusionsoft, ConvertKit, ActivePipe, Salesforce, Intercom, EngineHire.
Additionally, I have experience in screening, interviewing, and recruiting candidates across various fields, including healthcare (RN, LPN, CNA), logistics, and administration. I also take great pride in mentoring and training new tea-----------mbers, which I believe would be an asset to your organization.
