I am a skilled and motivated remote worker with a track record of delivering outstanding results. Leaning on my broad experience in a variety of industries, I provide a unique blend of technical expertise and creative problem-solving skills.
Amazon (Team Manager):
As a Team Manager, I am responsible for the day-to-day supervision of a group of call center associates. Ensuring performance metrics are achieved by providing adequate coaching, motivation and accountability.
• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.
• Ensure service delivered to our customers meets contractual Key Performance Indicator (?KPIs?) and financial expectations.
• Conduct Tea-----------etings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.
• Communicate expectations to employees and provide timely updates.
• Stay current on internal work processes, policies and procedures.
• Attend required manager development training.
• Promote the Company's values through both behavior and attitude, including being an advocate for tea-----------mbers.
Amazon (Associate):
Worked directly at Amazon for 10 years and started as an Amazon Selling Partner Support associate. From this role, I have mastered the following skills:
• Creating a listing and troubleshooting listing creation error such as 5665, 5461, 8572, generic error codes etc.) and reviewing approval to reinstate listings that were deactivated due to Suspected Intellectual Property Violation (Brand Protection), Food and Product Safety Issue, Restricted Product Policy Violations and many more.
• Managing MFN and FBA orders; providing assistance how to handle orders wherein customers encounters issues.
• Provided assistance to Selling Partners on how they can send products to Amazon through Send to Amazon, track their FBA shipments, reconcile the units from an FBA shipments, reimbursement for units that have been lost and damaged inside the fulfillment center and units that were lost and damaged through removal order.
Verified
