I provide long-term remote healthcare operations support for clinics in Canada and the US, with a strong focus on reliability, continuity, and patient experience.
I have 3+ years of hands-on experience supporting healthcare practices across multiple disciplines. I started in front-office patient coordination and gradually grew into team leadership and operational support, working closely with clinic owners, managers, and care teams. Over time, I have supported 30+ clinics, helping maintain smooth daily operations.
My experience includes patient scheduling, intake coordination, insurance-related inquiries, and maintaining accurate records across multiple EMR and scheduling systems. As my role expanded, I took on leadership responsibilities such as supporting and mentoring tea-----------mbers, assisting with onboarding and regularization decisions, monitoring performance, conducting call audits, and preparing reports for management discussions.
I am HIPAA-certified and experienced in maintaining data privacy and confidentiality. I work well in fast-paced remote healthcare environments where attention to detail, empathy, and clear communication are essential. I value structure, consistency, and workflows that reduce friction for both patients and providers.
I am best suited for clinics looking for stable, long-term operational support, rather than short-term task-based assistance.
