I have over 3 years of experience working as an IT Service Desk professional in an MSP environment, supporting users and maintaining smooth IT operations across multiple organizations. I specialize in configuring and deploying computers for new hires and replacement devices for existing employees, ensuring users are fully equipped and operational with minimal downtime.
I manage administrative access, user accounts, and password-related requests while maintaining security and compliance standards. I also troubleshoot application, website, internet, and VPN issues to quickly restore productivity and ensure seamless remote and onsite operations.
I am a problem solver, detail-oriented, and efficient at ticket management. At the top, I have solid 5 years of work experience in Sales, Customer service, and as an executive assistant. This diverse background allows me to bridge technical and business needs effectively, stay calm under pressure, and consistently deliver a high level of service and operational efficiency.
