Hi! I’m a highly motivated and detail-oriented professional with strong experience in customer service support and virtual assistance. I help companies and business owners handle customer-related concerns and perform administrative tasks needed.
I have worked with a BPO company (transportation and technology account), Resolved (Health Care account), and Medical Virtual Assistant, where I helped users/patients/customers navigate tools, resolve concerns, and understand services through live chat, email, and phone channels. I'm confident working with systems such as Zendesk, Intercom, Quickbase, Stripe, Dialpad, and many more.
What I bring to the table:
8+ years of experience in a customer support environment
Proficiency with CRMs, Zendesk, and other software
Strong written and spoken English communication
Ability to troubleshoot, and flexible in a remote environment
Passionate in helping customers and the team for improvements and company success
Let’s connect and see how I can help your team thrive!
