I am an IT professional with 8 years of total experience, with a focus on Enterprise Infrastructure for the last 4 years. I have a background in global enterprise environments, focusing on Hybrid Cloud, Identity Management, and remote troubleshooting.
My core technical expertise includes:
Cloud & Identity: Microsoft 365, Azure/Entra ID, and Active Directory.
Security: Zscaler (ZIA) administration and Threat & Vulnerability Management (TVM).
Operations: ServiceNow (L2/L3 support), Azure Update Manager for server patching, and Hardware/Endpoint support.
Beyond my technical skills, I am a process-oriented professional who knows how to manage complex workflows and ITIL-based incident/change management. I am capable of handling remote support tasks efficiently and maintaining detailed documentation.
