18+ years of progressive experience in operations, project management, client services, people leadership, and quality assurance. Core Strengths:
Team Leadership & Mentoring: Proven success in developing high-performing teams, especially in BPO/outsourcing setups.
Operations Management: Deep expertise in process improvement, client satisfaction, service delivery, and KPI management.
Project Management: Ability to handle large-scale campaign launches, web development projects, and quality programs.
Client Relationship Management: Skilled in liaising between clients and internal teams to align on goals and resolve issues proactively.
Cross-Functional Collaboration: Worked closely with HR, IT, Finance, Marketing, and Sales teams for campaign success and business continuity.
Tools & Platforms Familiarity:
CRM systems, quality assurance platforms, Basecamp, Google Workspace, Amazon, eBay, BigCommerce, Recruit’in, Xray, and various sourcing and e-commerce tools.
