I support US healthcare organizations and Australian NDIS providers with referrals, patient and participant intake, appointment scheduling, documentation, records management, care coordination, and administrative follow-up.
With 7+ years of experience in healthcare administration and customer service, I help healthcare and disability-service teams maintain accurate records, complete required follow-ups, coordinate with multiple stakeholders, and keep daily operations organized.
US HEALTHCARE EXPERIENCE
• Patient intake, appointment scheduling, reminders, and rescheduling
• Referral processing, tracking, and follow-up
• Medical records requests and document organization
• Communication with patients, families, providers, facilities, and referral partners
• ALW and Medi-Cal documentation support
• RCFE coordination and SNF-to-care-setting transition support
• Inbound and outbound calls, email management, and administrative assistance
AUSTRALIAN NDIS EXPERIENCE
• NDIS participant administration and records management
• NDIA Portal experience
• Participant document collection, verification, and organization
• Appointment, service, and follow-up coordination
• Communication with participants, families, providers, and internal teams
• Tracking outstanding documents, requests, deadlines, and next actions
• Data entry, status updates, and general administrative support
ADDITIONAL SERVICES
• Calendar and inbox management
• Spreadsheet creation and tracker maintenance
• Customer service through phone, email, and chat
• CRM and database updates
• Reporting, presentations, and administrative documentation
• Careful handling of confidential patient and participant information
TOOLS AND SYSTEMS
Google Calendar, Google Sheets, Calendly, Microsoft Teams, PowerPoint, Slack, Zoom, Salesforce, Zendesk, HospiceMD, Nuance, Cliniko, and the NDIA Portal.
I understand that US healthcare and Australia’s NDIS have different processes, terminology, and documentation requirements. I adapt to each organization’s workflow, systems, and internal procedures rather than using a one-size-fits-all approach.
You can expect accurate documentation, professional communication, consistent follow-up, and dependable administrative support.
Send me a message with your current workflow, software, and weekly support requirements, and I will outline how I can support your healthcare or NDIS team.
