IT professional with 5 years of experience supporting enterprise-level Windows environments and
managing i----------- in Service Desk settings, primarily within managed service provider
environments. Proficient in ServiceNow, Zendesk, Microsoft Endpoint Configuration Manager
(SCCM), Azure, Active Directory, Microsoft 365, Exchange Admin, SharePoint Admin Center, and
GlobalProtect VPN. Familiar with GHL and Zapier for workflow automation and ticket handling.
Skilled in escalation management, root cause analysis, and resolving hardware, software, network,
and account-related issues across multiple support channels. Recognized for a proactive approach,
strong multitasking ability, and a consistent focus on delivering excellent end-user support.
