I’ve been an Airbnb Co-Host, Guest Communication Manager, and Operations Coordinator for more than 5 years now. During this time, I’ve handled various tasks to ensure smooth operations and excellent guest experiences.
My responsibilities include:
Managing guest communication, inquiries, and requests. Handling claims, resolutions, and guest reviews. Assisting guests with smart lock setup (if available). Monitoring Minut and Ring cameras. Pre-approving booking requests.
I also oversee housekeeping and maintenance by: Coordinating with cleaners and maintenance teams. Keeping and updating the maintenance tracker. Ensuring there are no guest-related damages. Collecting photos and details for claims if damages occur. Scheduling cleanings and maintenance as needed.
I take pride in maintaining high standards for Airbnb properties while ensuring a seamless experience for both guests and hosts.
Verified
