Trustworthy and empathetic Customer Service Representative accomplished in software troubleshooting and up-selling Premiu----------------------dicated to keeping excellent customer interaction records.Hard Skills:Microsoft OfficeEmailZendeskTechnical/Product KnowledgeComputer CompetenceUnderstanding of Customer PsychologyTypingMathematicsSoft Skills:Clear CommunicationInterpersonal SkillsLeadershipNegotiationComplaint ResolutionPoliteness/Etiquette/TactAdaptability/FlexibilityBuilding Customer LoyaltyService Based Selling/TelesalesEmpathy and CompassionProblem SolvingTeamworkTime Management