I've been in the Business Process Outsourcing for more than 13 years and counting. Started as a Customer Service Representative for 1 year. Got promoted as a Subject Matter Expert focusing on Product Development , Improvement & Client Relations | I've been promoted to a Training Specialist ( Product & Communications ) for 2 years handling an average 20-30 FTEs per class also Talent Acquisition and ramp | Moved to Operations and become a Team Lead for 5 years combined and managed around 15-30 FTEs focusing on their growth and development & performance | Been an Assistant Operations Manager for 7 yrs managing 75-150 FTE with 5-8 Team Leaders.
I've been a Virtual Executive Assistant for less then a year to the CEOs & Directors of Ernst & Young Global Services Oceania Region. Manages their Email, Calendar, Expenses, Travel, Schedule and other adhoc tasks.
Competencies :
Client Relations Management ( CRM )
Program Project Management ( PPM )
Financial Accounts
Shared Services
Sales ( Inbound & Outbound )
Customer Service Specialist Technical Support Specialist
Google Products Specialist
Healthcare Accounts Specialist ( US & UK )
Product & Communications Trainer
Talent Acquisition & Outsourcing Specialist
Client Relations Back Office/Non Voice Accounts ( Chat&;Email )
E-commerce business owner
Property Rental Business
Highly Knowledgeable of the following :
Microsoft Excel Microsoft Office
MS Teams
Google Docs, Sheet, Presentation, Hangout etc.
Slack
Traktime
Zendesk
Salesforce
PayPal
Google Pay
CRM
Outlook & Googlemail
Citrix
Clipboard
AppJira
Zoom
Google Chat, Meet, Gcases etc.
Oracle
OBS
Canva
Confluence
Additional Certifications :
Six Sigma White Belt Certified
Six Sigma Yellow Belt Certified
