Experienced Customer Service and Healthcare Support professional with over nine years in the BPO industry, including five years as a Customer Service Advocate and more than four years in leadership roles. HIPAA-certified and detail-oriented, with strong expertise in claims processing, prior authorization, eligibility and benefits verification, and provider support within the US healthcare system. Known for excellent communication, problem-solving, and team leadership skills, with a proven track record of delivering quality service and driving performance. Currently seeking a work-from-home opportunity where I can contribute my expertise while continuing to grow professionally.
