I am an experienced Ecommerce Virtual Assistant with over 4 years of experience supporting Amazon, Walmart (WFS), Shopify, and TikTok Shop sellers.
I specialize in backend operations, listing optimization, inventory management, and case handling. I’ve worked with both agencies and direct brand owners (including Chinese Amazon sellers), managing stores from day-to-day tasks to long-term scaling strategies.
My core expertise includes:
Amazon FBA & FBM Operations
-Creating and optimizing product listings (title, bullets, description, keywords)
-FBA shipment plans, tracking inbound shipments, coordinating with 3PL or warehouse
-Handling reimbursements (lost, damaged, overcharged fees)
-Resolving listing issues, suppressed listings, and incorrect categories
Walmart Marketplace (WFS)
-WFS setup and inbound inventory
-Product listing and content correction
-Case handling for errors, delisting, or shipment concerns
Inventory Management
-Forecasting and planning up to 180 days of inventory
-Creating purchase orders from manufacturers (including China)
-Coordinating restocks and managing AWD (Amazon Warehousing & Distribution)
Marketing and Promotions
-Creating coupons, Prime Exclusive Deals, and bundles
-Setting up cross-selling strategies on Amazon
Multi-Channel Support
-Shopify backend operations: uploading products, processing orders
-TikTok Shop product upload and affiliate monitoring
-Case and Customer Support
-Handling Amazon and Walmart cases
-Managing customer messages and returns
Verified
