-Good communication skills and customer management experience.
-Strong knowledge of operation/service delivery and the ability to manage critical situations with minimum supervision.
-Experience in international contact/call centers in a variety of channels voice, chat, and email support process.
-The ability to multi-task and adapt to changes quickly.
-Service awareness of all organization's key services for which support is being provided.
-Technical awareness ability to match resources to technical issues appropriately.
-Understanding support tools, techniques, and how technology is used to provide services to improve processes.
