Hi there! I'm Rikkie from the Philippines.
I'm a Customer Service professional with experience in global e-commerce email and live chat support, handling high-volume customer inquiries across orders, products, and account-related concerns.
Here's how I can help:
Manage 100+ customer inquiries daily across email, chat, and ticketing systems (Zendesk) in a professional and friendly manner
Handle order-related concerns including damaged, delayed, or missing items, and process compensation requests when applicable
Provide clear information, solutions, and follow-up support to ensure customer satisfaction
Maintain accurate records of interactions and follow structured SOPs to ensure consistent resolution
Support multilingual queues using translation tools (Google Translate, DeepL) when needed
Apply strong attention to detail and technical troubleshooting when reviewing information and diagnosing issues
Work efficiently in fast-paced, high-volume environments while meeting response time and quality standards
I'm organized, adaptable, and comfortable working independently with minimal supervision. I'm also comfortable using AI tools (ChatGPT, Gemini) to support writing, translation, and workflow efficiency. I'm committed to providing reliable, detail-oriented customer support that improves the overall customer experience.
Verified
