Experienced Operations Manager and Executive Assistant professional with 11+ years of experience in customer service, sales support, team leadership, and process improvement.
I currently support Bogg Bag as a Brand Concierge through TalentPop, handling high-volume customer inquiries, order and shipping concerns, escalations, CRM updates, and corporate gifting sales. I generated more than $100,000 in B2B sales within three months while maintaining strong service quality and operational accuracy.
My background includes supporting senior leaders, managing teams of up to 300 employees, coordinating schedules and reporting cycles, improving workflows, and creating SOPs, dashboards, and escalation processes.
I can help with:
Executive and administrative support<8efe80624d780eba0c6493ec45140364>Email, calendar, and task management
Customer service and escalation handling
Sales follow-ups and CRM updates
Reports, SOPs, and workflow improvement
Client and stakeholder coordination
Tools include Microsoft 365, Google Workspace, Slack, Asana, Trello, Notion, Salesforce, Zendesk, Gorgias, Shopify, Canva, and AI productivity tools.
I am seeking a full-time remote Executive Assistant, Virtual Assistant, Operations, Customer Support, or Sales Support role where I can provide proactive, organized, and reliable support.
