Dedicated professional with 11 years of progressive experience, including expertise as a Case Manager in a law firm and extensive call center background. Skilled in resolving customer complaints, addressing inquiries, and managing client cases with accuracy and efficiency. Strong communicator, effective listener, and problem-solver with proven ability to handle product knowledge, maintain detailed records, and recommend process improvements. Recognized for a proactive, results-oriented approach and a commitment to building lasting client relationships while driving business results.
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