I'm a Fintech CEO (Lending), 18 Years Global Operations and Change Leader servicing companies ranked among the Fortune 100 as largest firms in the US by gross revenue. Head of Real Estate (US) managing (Marketing, Appointment Setting, Sales, Customer Service. 16 Yrs US Mortgage Loan Processor in charge of Appraisal Reviews, Sizers, Tapes, Draws, ensuring all documents are complete from Pre Close to Post Close and in charge of the completion of all the missing conditions. I have expertise in real estate such as Fix and Flip, Rental, Ground Up, Multifamily, Mixed Use, Commercial, etc). I've close deals with some investors such as: Gauntlet Funding LLC, Toorak, Churchill, Peerstreet, Lendmarq, Equitymax LLC, Flipfunding LLC, Civic Financial Services, Residential Capital Partners, Velocity Mortgage Capital, ROC Capital, Eastview, Reigo,etc. I'm a licensed DPO (Data Protection Officer), Head of Fraud and Risk Control Management; 23 Years ESL Tutor / Language Trainer; Supporting portfolios on E-commerce, financial services, banking, commercial, auto finance, leases, mortgage, repossession such as GE Financial Services, JP Morgan Chase Bank, Capital One and Washington Mutual Card Services, insurance such as NRMA Motor Insurance, US Telco accounts such as AT&T, Sprint and Fintech (secured and unsecured loans). Sales and Customer Service operations for Inbound, Outbound, Manual and Non-Voice both for Business to Business (B2B) and Business to Consumer(B2C) accounts. Service Delivery Leader with expertise in managing cross geography and cross-cultural services teams that collaborate as a focused unit to achieve aggressive business goals. Has implementations experience for multiple start-up projects and overall responsibility to manage client relationships, lead operations and ensure excellent revenue generation and proper cost management for various projects with intense exposure to Lean Six Sigma (DMAC, DMADV) and Kaizen Methodology maintaining an NPS score of more than 80%, Repeats and Transfer Rate of 10% or less, Allocation of 90%, Efficiency and Repayment of more than 85%, more than 85% Customer and Employee Satisfaction Rate and closed $300B profit in 2023.
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