I started in customer service handling high-volume calls for AT&T and Expedia/Travelocity, where I dealt with billing issues, technical concerns, and booking requests daily. That experience built my ability to manage back-to-back interactions, resolve issues quickly, and keep communication clear and professional.
Over the years, I’ve worked across phone, email, and chat support, consistently meeting performance targets while maintaining accuracy in documentation and CRM updates. I’m used to fast-paced environments where attention to detail and consistency matter.
I later moved into a remote role with Cyberbacker, where I handled high-volume communication, managed records in CRM/ATS systems, and supported end-to-end processes from initial contact to onboarding. This strengthened my organization, follow-through, and ability to manage multiple workflows at the same time.
I bring:
-Strong experience in high-volume customer support (phone, email, chat)
-Solid CRM experience (Zoho CRM, HubSpot)
-Clear and direct communication
-Consistent performance in remote, process-driven environments
I’m reliable, detail-oriented, and comfortable handling volume without sacrificing quality. I focus on resolving issues efficiently and keeping every interaction straightforward and professional.
Let's connect!
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