I am an experienced Real Estate Operations and Customer Service professional with over 10+ years of experience across operations management, team supervision, and client coordination in fast-paced, KPI-driven environments.
I currently work with a UK estate agency where I serve as a Real Estate Operations Team Lead, overseeing daily administrative workflows supported by a small in-office team of assistants. My role focuses on ensuring smooth communication, efficient task execution, and accurate management of real estate administrative processes.
I specialise in coordinating property-related operations including CRM management, scheduling, inbox handling, client communication, and workflow supervision. I also train and guide my support team to ensure high-quality output, consistency, and efficiency in daily operations.
My background includes extensive experience in call centre operations management and financial services, where I developed strong leadership, problem-solving, and communication skills. I have managed large teams in the past and am highly comfortable working in structured, performance-driven environments.
I am highly organised, detail-oriented, and proactive in ensuring tasks are completed accurately and on time. I work well with minimal supervision and can quickly adapt to different systems, tools, and client requirements.
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