Hi, I am Joanne, a versatile Virtual Assistant with 5+ years of experience supporting international companies in customer service, operations, property management, healthcare, and financial services.
I specialize in helping businesses stay organized, improve customer experience, and streamline daily operations. I have worked with clients in the US, UK, and global markets, handling customer support, listing management, healthcare operations, and financial service processes.
I am known for my strong attention to detail, 99% transaction accuracy, and reliable remote collaboration. I am comfortable working across time zones and managing multiple platforms to ensure smooth business operations.
What I Can Help You With
• Customer Service (Email, Chat, Phone Support)
• Virtual Assistance & Administrative Support
• OTA & Property Listing Management (Airbnb, -----------, Expedia)
• GDS Listing Coordination (Abacus)
• Booking & Reservation Management
• Healthcare Operations Support (Medicare, Medicaid, Part D)
• Claims & Patient Lookup Tools
• Credit Card & Financial Operations Support
• Sales Support & Lead Follow-up
• Food Delivery & Logistics Operations Support
• CRM & Database Management
• Reporting, Documentation, and Process Tracking
Tools & Platforms I Use
CRM & ERP: Salesforce, Zendesk, Zoho CRM, Microsoft Dynamics 365, Oracle
Productivity: Google Workspace, Microsoft Office 365, Notion, -----------, SharePoint
Communication: Slack, Microsoft Teams, Zoom, Loom
Property & Booking Platforms: Airbnb, -----------, Expedia, -----------, SiteMinder, Guesty, SpareRoom, GDS Abacus
Service Platforms: Stripe Billing, ServiceNow, Jira Service Management, Total Property, GoCardless
Creative Tools: Canva, CapCut
Industry Experience
• Property & OTA Distribution Management
• Healthcare Operations (Medicare Part D, Claims Support)
• Banking & Credit Card Operations
• Logistics & Delivery Platforms (DoorDash / Grubhub)
• Hospitality & Travel Booking
• Sales & Business Operations
I am a proactive, reliable, and detail-oriented professional who takes pride in delivering high-quality work and supporting clients in growing their businesses.
If you're looking for a dependable Virtual Assistant who can quickly adapt to systems and help manage operations efficiently, I would be happy to support your team.
Feel free to message me to discuss how I can help your business.
Verified
