Results-driven Team Lead and Virtual Assistance with over 9 years of combined experience in team leadership, healthcare scheduling, customer service, sales, recruitment support, and technical support. Proven ability to manage and coach teams, oversee daily operations, and maintain high service quality across multiple accounts. Extensive experience in patient scheduling and referral management, EMR/Epic systems, and coordination with healthcare providers, billing teams, and legal partners. Adept at handling escalations, optimizing workflows, and ensuring compliance with company policies and data privacy standards. Recognized for strong communication skills, problem-solving abilities, and a commitment to delivering efficient, client-focused solutions in both office-based and remote environments.
