Are you overwhelmed with endless tasks, messy product pages, or customer inquiries piling up?
I help business owners take back their time by streamlining operations, organizing systems, and managing the day-to-day tasks that keep businesses running smoothly.
With 4 years of experience as a Virtual Assistant and E-commerce Support Specialist, I’ve supported brands in fashion, wellness, and beauty, ensuring seamless customer service, well-managed Shopify stores, and efficient business operations.
Proudly supporting clients across the US, UK, AU, & EU markets.
TOOLS & PLATFORMS I'M EFFICIENT WITH:
Shopify | Gorgias | Zendesk | Tidio | ShipBob (3PL) | Klaviyo | Checkout Champ (CRM) | Figma | HubSpot | AliExpress | Oberlo | Lightspeed | Canva | Hootsuite | Meta Business Suite | Google Workspace | Microsoft Office | Slack | Notion | Apollo | ----------- | Calendly | Go High Level | SRT (Single Review Tool)
HOW I CAN HELP YOU
1. E-commerce & Shopify Management
- Adding and updating product listings with accurate descriptions and images
- Handling order processing, fulfillment, returns, and refunds
- Managing inventory and stock updates
- Monitoring store performance and assisting with promotions or discounts
- Process disputes and chargebacks
2. Customer Support (Email, Chat & Tickets)
- Responding promptly to customer emails and inquiries
- Managing support platforms like Zendesk and Tidio
- Handling order updates, complaints, and product-related questions
- Ensuring every customer feels valued and heard
3. Social Media Moderation & Community Engagement
- Replying to direct messages and customer comments
- Managing accounts across Facebook, Instagram, TikTok, YouTube, and Pinterest
- Engaging with followers to build trust and loyalty
- Assisting with scheduling posts and monitoring activity
4. General Admin Assistance
- Data entry, research, and maintaining spreadsheets
- Scheduling and calendar management
- Creating reports and organizing files for easy access
- Supporting repetitive but essential tasks to save you time
- Automating processes through GoHighLevel (GHL) to improve efficiency and reduce manual work
WHAT I BRING TO THE TABLE
Value First Mindset – Your success comes first. I focus on delivering real value before anything else.
Results-Oriented – Driven, goal-focused, and committed to achieving outstanding outcomes.
Dedicated & Reliable – I take my work seriously and always put my clients’ needs first.
Clear & Open Communication – Honest feedback and transparent conversations are key.
Flexible & Adapter – Ready to adjust, problem-solve, and thrive in any situation.
WHY CHOOSE ME?
What sets me apart is my ability to adapt to different industries and brand voices. Whether it’s fashion, wellness, beauty, or beyond, I take time to understand your business so every interaction with your customers feels natural and on-brand.
Clients describe me as detail-oriented, reliable, and proactive—someone who doesn’t just wait for instructions but takes initiative to keep things moving forward.
If you’re ready to partner with a virtual assistant who helps you reduce stress, save time, and deliver excellent customer experiences, let’s connect.
Send me a message here on OLJ. I’d love to learn more about your business and how I can support your goals.
Excited to get started,
Judy
