I am a dedicated and detail-oriented professional with over 11 years of experience as a Licensed Midwife, combined with strong background in customer service, retention, and lead generation in the BPO and remote support industry. I bring excellent communication skills, empathy, and the ability to handle client concerns professionally in fast-paced, customer-focused environments.
Most recently, I worked as a Lead Generation / Lead Advisor, where I handled client communication, call support, lead engagement, and follow-ups. I assisted in qualifying leads, coordinating appointments, and maintaining accurate records to ensure smooth workflow and effective client management.
Prior to that, I worked as an Assistant Retention Specialist, where I supported existing policyholders by handling account concerns, service requests, and policy-related inquiries. I conducted retention activities through consistent follow-ups and communication to maintain client engagement and long-term loyalty while ensuring accurate CRM updates.
I also worked as a Customer Service Representative for a financial account, where I handled inbound calls related to billing inquiries, payments, and account maintenance. I ensured accurate documentation of customer interactions, resolved concerns in compliance with company policies, and consistently maintained high customer satisfaction.
In addition, I bring over 11 years of experience as a Licensed Midwife, where I provided compassionate patient care, health education, and support in clinical settings. This experience strengthened my communication skills, attention to detail, and ability to handle sensitive situations with empathy and professionalism.
I am proficient in phone-based customer support, CRM systems, scheduling, data entry, and administrative tasks. I am highly organized, adaptable, and capable of working independently in a fast-paced environment while maintaining accuracy and professionalism.
I am committed to delivering excellent service, building positive client relationships, and ensuring every interaction is handled with efficiency, clarity, and care.
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