Profile Overview:
A results-driven Customer Support & Sales Specialist with 12+ years of experience in customer service, sales, and logistics. Skilled in handling client relations, order processing, dispute resolution, and financial record-keeping. Adept at using Zendesk, QuickBooks, CRM tools, and Microsoft Office to improve operations and customer satisfaction.
>Customer Support: Handled high-volume inquiries via email, phone, and live chat while resolving disputes and ensuring customer satisfaction.
> Sales & Account Management: Experienced in B2B and B2C sales, upselling, lead generation, and account retention to drive business growth.
> Logistics & Inventory Management: Managed procurement, supplier coordination, inventory tracking, and shipment processing for smooth operations.
> Technical & Financial Support: Assisted clients with billing, subscription management, transaction disputes, and QuickBooks bookkeeping.
Strong problem-solving & communication skills
Fast learner & adaptable in dynamic environments
Committed to delivering top-tier service & efficiency
Skills & Tools:
Customer Support (Phone, Email, Chat)
Sales & Lead Generation (B2B/B2C)
Logistics & Inventory Control
Zendesk, QuickBooks, CRM Tools
Financial Record-Keeping
Microsoft Office & Google Workspace
Dispute Resolution & Process Optimization
Problem-Solving & Communication
Work Experience:
Customer Service Representative (Remote) – Scale Experts Inc. (-----------)
Customer Support – Teletech (2021)
Procurement & Admin Support – HTL Global Logistics (-----------)
Phone Banker – Bank of the Philippine Islands (-----------)
Customer Care & Sales Support – SPi CRM (-----------)
Sales Engineer – Dustech Corporation (2013)
Outbound Sales Representative – Applabs Digital Inc. (-----------)
Education & Certifications:
BSBA, Major in Marketing – Jose Rizal University
Certified in QuickBooks & Bookkeeping – Freelance Academy
Customer Service & Sales Training
Verified
