Detail-oriented Customer Support and Claims Specialist with over 10 years of experience handling high-volume customer interactions, case resolution, billing concerns, and order-to-cash processes. Proven track record in investigating issues, maintaining accurate documentation, meeting SLAs, and ensuring timely resolution across phone, email, and chat channels. Experienced in coordinating with internal teams to resolve discrepancies, process requests, and improve customer satisfaction. Known for strong attention to detail, problem-solving ability, and professionalism in fast-paced environments.
