Results-driven Operations Support Professional with 8+ years of experience managing customer escalations, quality assurance programs, reporting, and cross-functional communication in fast-paced environments. Proven track record of auditing 50–100 customer interactions weekly, managing 50+ escalated cases daily, and serving as a trusted point of contact for leadership teams while ensuring operational efficiency and compliance. Proficient in Microsoft 365, Google Workspace, Advanced Excel, CRM systems, Power Apps, and workflow automation tools. Known for proactive communication, exceptional organization, attention to detail, and strong administrative support capabilities.
