Dedicated and empathetic Technical Support Specialist with 5 years of experience at Microsoft’s Disability Answer Desk, providing high-quality assistance to users with disabilities. Skilled in troubleshooting a wide range of Microsoft products and services, with a strong focus on accessibility technologies, inclusive communication, and customer satisfaction. Proven ability to resolve complex technical issues while delivering compassionate, user-centered support. Adept at working in high-volume environments, collaborating with cross-functional teams, and advocating for accessible technology solutions.
