Almost 4 years working as a Customer Service Representative all throughout Phone calls, Guest Management in Hotels and as a Virtual Assistant. I also tried to handle different accounts or lines of businesses.
I'm a full time Administrative Staff handling airbnb, HR onboarding, managing calendars, arrival and guest check outs, cleaning services. Two years ago I also worked as a Real Estate virtual assistant and part of my task is to do Cold Calling, Appointment Setting, Email and Calendar Management, Uploading leads in Podio, functioning as an Acquisitions Manager and even tasked to manage Cold Callers in the team. Our market is based in Arizona, Texas, Oklahoma, Missouri and Washington.
I can do Customer Service, Sales, Billing, Technical, Retention, Cold Calling, and Appointment Setting Calls. I used to take calls for At&t, Directv, TMobile and Cold Calling for different niche such as Loans and Real Estate.
I have knowledge in Reservations too because I worked as a Customer Service Representative in The Ritz Carlton Bachelor Gulch for a year wherein I handled Room Reservations, cancellations and complaints.
I have almost 2 years experience doing General Virtual Assistant too as I also have my part time job wherein I worked 6 hours a week as a General Virtual Assistant. I have minimum knowledge about Video Editing, managing Social Media Management and Managing a team remotely.
Skills
-Virtual Assistant
-Customer Service
-Technical Support
-Lead Generation
-Cold caller for Real Estate and Loan
-Appointment Setter
-Email handling and Support
Tool Familiarity
-Batchleads
-Calltools
-Pipedrive
-Zoom
-Skype
-MS Office
-One Drive
-Instagram
-Facebook
-GoHighLevel
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-Podio
-Google Drive
-Zoom
-Google Meet
-Launch27
-Airbnb
-Hospitable
-Turno
-Instagram
