I help companies and busy teams keep operations running smoothly through reliable client-facing support, IT assistance, and executive admin support.
I have hands-on experience handling customer tickets, resolving issues, supporting Microsoft 365 users and IT administrators, documenting SOPs, and assisting executives with daily operations. I work well with minimal supervision, communicate clearly, and follow processes accurately.
Detail-oriented, tech-savvy, and proactive—if you need someone dependable who gets things done without hand-holding, I’m the support you can trust.
SaaS and IT Support
• Voice, Email & Chat Support
• Client-Facing Communication
• Ticket Handling & Backlog Management
• Incident Resolution & Escalation
• User Onboarding and setup
• Quality Assurance & Documentation
• Microsoft 365 Administration
• Remote Desktop Support (Microsoft Quick Assist, Teams, Teamviewer, LogmeIn Rescue)
• IT Troubleshooting
Executive & Admin Support
• Calendar & Email Management
• File & Database Management
• Data Entry & Web Research
• Operations & Team Support
