I am a healthcare professional with over 5 years of experience in the U.S. medical insurance industry, working under Cigna Healthcare. My responsibilities included handling provider and member inquiries related to patient eligibility, plan benefits, and claims status. I regularly communicated with healthcare providers to verify insurance coverage, explain benefits, and provide accurate information on claim outcomes and coverage limitations.
I am well-versed in HIPAA guidelines, healthcare terminology, and committed to ensuring accuracy, professionalism, and excellent service in every interaction. Currently, I am training to become a healthcare virtual assistant, with the goal of applying my knowledge and experience in a remote support role.
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