Customer-focused professional skilled in CRM management, multichannel support, and social media engagement. Experienced with HubSpot, Oracle, Magento, and Sprinklr, and proficient in Microsoft 365 and Google Workspace for reporting, documentation, and team coordination. Passionate about creating exceptional customer experiences, driving engagement, and optimizing workflows for business growth.
-Customer support via live chat, email, and phone
-Social media management and engagement across platforms
-CRM management and data entry (HubSpot, Oracle, Magento, FluentCommerce, Sprinklr)
-Order processing, returns, and issue resolution
-Content scheduling, monitoring, and reporting
-Multichannel communication management
-Documentation, reporting, and workflow optimization (Microsoft 365, Google Workspace)
-Customer relationship building and retention strategies
-Analytics tracking and performance reporting
-Team coordination and collaboration support
